SocialMedia at WorkPlace

 

When I worked at Nepal Mediciti Hospital, used WhatsApp as the primary tool for communication, serving several purposes such as 

1. Day-to-Day Communication: WhatsApp groups were created for different departments and shifts to share updates and discuss urgent issues.

2. Work Shifts and Scheduling: WhatsApp helped to communicate shift changes, schedules, and urgent updates about work hours.

3. Information Sharing: Patient progress, medical updates, and emergency alerts were shared quickly through WhatsApp to ensure timely responses.

Formal and Informal Channels

• Formal Channels: For official notices and patient records, email and hospital management software were used, though less frequently for daily communication.

• Informal Channels: WhatsApp served as the main informal tool for quick, real-time communication among staff, even outside working hours.

Social Media and Communication Strategy

• Social Media Rules: Staff were prohibited from sharing patient information on social media to protect privacy. 

Risks of Using Social Media

• Confidentiality Breach: There was a risk of sharing patient information unintentionally.

• Misinformation: Incorrect medical information could spread through informal groups.

• Distractions: Excessive chatting could distract from work, affecting patient care.

Impact of Social Media on Communication

• Immediate Communication: WhatsApp allowed for faster responses to emergencies.

• Interaction: Informal communication helped foster teamwork by allowing easier interactions across different staff levels.

• Flexibility: The tool provided flexibility by enabling communication outside regular work hours.

Influence on Organizational Culture

• Formal Culture: WhatsApp supported quick communication but didn’t replace formal channels for legal matters.

• Informal Culture: WhatsApp promoted a collaborative, supportive atmosphere by enabling personal connections and team bonding.